Terms & Conditions
These Terms & Conditions ("Terms") govern your access to and use of the website houseofpheras.com (the "Site") and any inquiries, communications, or preliminary discussions you have with House of Pheras ("House of Pheras," "we," "us," or "our"). By accessing the Site or contacting us, you agree to these Terms. If you do not agree, please do not use the Site.
House of Pheras is a boutique South Asian destination wedding planning studio operated by The Neelam Group Inc.
1. Nature of Our Services
House of Pheras provides design-led wedding planning, coordination, and consulting services for celebrations held in international destinations. Our services may include vendor sourcing and vetting, design and décor direction, budget and currency coordination, timeline and logistics management, guest management support, and day-of coordination.
We are a planning, design and coordination studio. We are not a tour operator, venue, caterer, or licensed financial, legal, immigration, or tax advisor. Information provided on the Site or in preliminary conversations is general in nature and does not constitute professional advice in any of those fields.
2. The Site Is Informational Only
The content on this Site — including portfolio imagery, service descriptions, pricing references, and editorial content — is provided for general information and to showcase our work. It does not constitute an offer, quote, or contract. Nothing on this Site creates a client relationship. Availability, scope, and pricing are confirmed only through a separately executed engagement.
3. Engagements Are Governed by a Separate Agreement
A planning engagement with House of Pheras begins only when a formal Wedding Planning Services Agreement (the "Services Agreement") is signed by both parties and the required retainer is received. The Services Agreement — not this Site or these Terms — governs the scope of work, fees, payment schedule, cancellation and postponement terms, and all obligations of the parties for that engagement.
If anything in these Terms conflicts with a signed Services Agreement, the Services Agreement controls for that engagement.
4. Inquiries and Proposals
Submitting an inquiry, attending a consultation, or receiving a proposal does not reserve a date or guarantee availability. We plan a limited number of weddings per season and accept engagements at our discretion. Proposals and estimates are valid only for the period stated within them and are subject to change until a Services Agreement is executed.
5. Third-Party Vendors and Venues
Destination weddings depend on third-party vendors and venues — including hotels, caterers, décor and production teams, photographers, entertainers, transportation providers, and others. We source and vet vendors with care and coordinate on your behalf, but:
All vendors and venues are independent third parties. We do not own, employ, or control them.
Contracts for vendor and venue services are entered into between you (or, where applicable, us on your written authorization) and the vendor directly, and are governed by that vendor's own terms.
We are not responsible or liable for the acts, omissions, delays, quality of work, cancellations, insolvency, or non-performance of any third-party vendor or venue.
We will advocate for you and assist in resolving issues, but final responsibility for third-party performance rests with the vendor or venue concerned.
6. Destination, Travel, and Logistics
Because our events take place internationally, you acknowledge that:
Passports, visas, vaccinations, travel insurance, and entry requirements for you and your guests are your responsibility. We can share general guidance but do not provide immigration advice.
Travel, accommodation, and on-site conditions are subject to local laws, customs, infrastructure, and availability that may differ from expectations.
Time-zone differences, local business practices, and language considerations may affect response times and lead times. We manage these actively but cannot eliminate them.
We strongly recommend that you and your guests obtain comprehensive travel and event insurance. We are not responsible for losses that such insurance would ordinarily cover.
7. Payments and Currency
Fees, retainers, and payment schedules are set out in your Services Agreement. In addition:
Retainers and deposits are non-refundable except as expressly stated in your Services Agreement.
International engagements often involve costs quoted or paid in foreign currencies. Exchange-rate fluctuations, bank fees, foreign transaction charges, and international transfer costs are your responsibility unless your Services Agreement states otherwise.
Vendor and venue payments collected or facilitated through us are passed through to those vendors and are subject to the vendors' own payment and cancellation terms.
8. Cancellation and Postponement
Cancellation and postponement of an engagement are governed by your Services Agreement. Separately, vendor and venue cancellations are subject to each vendor's or venue's own policies, which may impose penalties or forfeited deposits outside our control. We will communicate applicable policies as part of planning.
9. Force Majeure
Neither party shall be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to natural disasters, extreme weather, pandemics or public-health emergencies, government action or travel restrictions, civil unrest, strikes, terrorism, or failure of infrastructure, transportation, or third-party services. In such events, we will work with you in good faith to reschedule, adapt, or mitigate, but we are not responsible for losses arising from circumstances of this kind. Vendor and venue force-majeure policies apply independently.
10. Client Responsibilities
To deliver our services, we rely on you to provide accurate information, timely decisions and approvals, and prompt payment in line with agreed schedules. Delays in providing information, approvals, or payment may affect timelines, availability, and pricing, and we are not responsible for consequences arising from such delays.
11. Intellectual Property
All content on this Site — including text, design concepts, layouts, graphics, logos, the House of Pheras name and brand identity, and photography — is owned by or licensed to House of Pheras and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any Site content without our prior written permission.
Design concepts, mood boards, layouts, and planning materials we create for a prospective or active engagement remain our intellectual property unless and until ownership or a license is expressly transferred in a signed Services Agreement. They may not be shared with or used by other planners, vendors, or third parties.
12. Photography and Media Rights
We may wish to feature photographs, video, and design details from events we plan in our portfolio, website, social media, and marketing materials. The specific media rights for your event are addressed in your Services Agreement. Imagery displayed on this Site is used with the appropriate rights and remains subject to the underlying photographers' and clients' permissions.
13. Privacy
Our handling of personal information is described in our Privacy Policy. Because we operate across borders, personal data may be processed in multiple countries. Please review the Privacy Policy for details on what we collect and how it is used.
14. Limitation of Liability
To the fullest extent permitted by law, House of Pheras shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of enjoyment, arising out of or related to the Site, our services, or any third-party vendor or venue.
To the fullest extent permitted by law, our total aggregate liability arising out of or related to any engagement shall not exceed the total planning fees actually paid by you to House of Pheras for that engagement, except as otherwise stated in your Services Agreement.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
15. Indemnification
You agree to indemnify and hold harmless House of Pheras and its principals, employees, and agents from claims, damages, and expenses arising out of your breach of these Terms, your violation of any law or third-party rights, or the conduct of you or your guests in connection with an event.
16. Governing Law and Dispute Resolution
These Terms are governed by the laws of Colorado, USA. Any dispute arising out of or relating to these Terms or the Site shall be resolved by arbitration in Colorado.
17. Changes to These Terms
We may update these Terms from time to time. The current version, with its "Last updated" date, governs your use of the Site. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
18. Contact
For questions about these Terms, please contact us:
House of Pheras Email: connect@houseofpheras.com Website: houseofpheras.com