Privacy Policy
House of Pheras ("House of Pheras," "we," "us," or "our"), operated by The Neelam Group Inc., respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.
Information we collect
We collect information you provide directly to us, including your name, email address, phone number, mailing address, event details, and any other information you share when you contact us, book a consultation, or engage our services. We also automatically collect limited technical information when you visit our site, such as your IP address, browser type, and pages viewed, through cookies and similar technologies.
How we use your information
We use your information to provide and manage our wedding planning services, communicate with you about your event, respond to inquiries, send updates and reminders, process payments, and improve our website and services. We may also use your information to comply with legal obligations.
SMS / text messaging program
When you provide your mobile number and opt in, you consent to receive text messages from House of Pheras related to your event, including planning updates, appointment and timeline reminders, vendor coordination, and responses to your inquiries.
Message frequency varies based on your event and our communications with you.
Message and data rates may apply.
You can opt out at any time by replying STOP. For help, reply HELP or contact us at connect@houseofpheras.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We do not sell your personal information. We may share information with trusted service providers and vendors who help us deliver our services (for example, payment processors, venues, and event vendors directly involved in your celebration), and only to the extent necessary to perform those services. We may also disclose information when required by law or to protect our rights. As stated above, mobile opt-in data and consent are never shared with third parties for marketing.
Data retention
We retain your information for as long as needed to provide our services and for legitimate business or legal purposes, after which we securely delete or anonymize it.
Your choices and rights
You may request access to, correction of, or deletion of your personal information by contacting us at connect@houseofpheras.com. You may unsubscribe from marketing emails using the link in those messages, and opt out of texts by replying STOP.
Cookies
Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. You can control cookies through your browser settings.
Third-party links
Our site may link to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Children's privacy
Our services are not directed to children under 16, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this Privacy Policy from time to time. The "Effective date" above reflects the most recent revision.
Contact us
Questions about this Privacy Policy can be sent to connect@houseofpheras.com.